Help/FAQ

  Is the air pressure in the flight cabin dangerous for pregnant passengers?

Category : Traveling during pregnancy

Pressurized aircraft cabins pose no risk to healthy expectant mothers.

  Can I still fly if I am beyond the 28th week of my pregnancy?

Category : Traveling during pregnancy

Executive instructions for Patient passengers who need medical confirmation:

Pregnancy:

In According to the regulations of the Iran Air Tour Aviation Medical Unit, the pregnant women who are recognized without any complication under the following conditions are properly detected for flight:

First Pregnancy:

Flight time less than 2 hours:

Until the end of the 32nd week of gestation, you will not need a physician Permission.

It is mandatory to provide a valid medical permition stamped by an obstetrician who specifies the gestational age and the estimated delivery date.

Flight time more than 2 hours:

Until the end of the 28 week of gestation, you will not need a physician Permission.

It is mandatory to provide a valid medical permition stamped by an obstetrician who specifies the gestational age and the estimated delivery date.

Second Pregnancy afterwards:

Until the end of the 28 week of gestation, you will not need a physician Permission.

It is mandatory to provide a valid medical permition stamped by an obstetrician who specifies the gestational age and the estimated delivery date.

Pregnant women who have a medical Complication or their gestational age do not fit into the above conditions.

In order to evaluate the possibility of flight, you must necessarily refer to a trusted physician in Tehran or a trusted physician at the Iran Air Tour branches in the cities.

  • From the beginning of the 35th week of pregnancy, flying is prohibited with Iran Air Tour flights.
  • Pregnancies with complications, shall be checked individually.

  Do I need a medical report in order to fly if I travel while pregnant?

Category : Traveling during pregnancy

Executive instructions for Patient passengers who need medical confirmation:

Pregnancy:

In According to the regulations of the Iran Air Tour Aviation Medical Unit, the pregnant women who are recognized without any complication under the following conditions are properly detected for flight:

First Pregnancy:

Flight time less than 2 hours:

Until the end of the 32nd week of gestation, you will not need a physician Permission.

It is mandatory to provide a valid medical permition stamped by an obstetrician who specifies the gestational age and the estimated delivery date.

Flight time more than 2 hours:

Until the end of the 28 week of gestation, you will not need a physician Permission.

It is mandatory to provide a valid medical permition stamped by an obstetrician who specifies the gestational age and the estimated delivery date.

Second Pregnancy afterwards:

Until the end of the 28 week of gestation, you will not need a physician Permission.

It is mandatory to provide a valid medical permition stamped by an obstetrician who specifies the gestational age and the estimated delivery date.

Pregnant women who have a medical Complication or their gestational age do not fit into the above conditions.

In order to evaluate the possibility of flight, you must necessarily refer to a trusted physician in Tehran or a trusted physician at the Iran Air Tour branches in the cities.

  • From the beginning of the 35th week of pregnancy, flying is prohibited with Iran Air Tour flights.
  • Pregnancies with complications, shall be checked individually.

  How can I overcome fear of flying?

Category : During Flight

The best way to beat fear of flying is to keep your mind occupied and stress under control. By using the techniques on our fear of flying page, you'll enjoy a comfortable and stress-free flight

  How can I take precautions against the dry air in the flight cabin?

Category : During Flight

Drink plenty of water.  Use a good moisturizer. Carry eye drops.  Use a nasal spray.  Be sure to have your medication with you if you suffer from asthma. For more information, please visit our dehydration page. Take a look at our Fly Good Feel Good page to see tips from experts on how to enjoy a more...

   Is there anything I can do if I have ear trouble while flying?

Category : During Flight

 there are a few measures you can take while flying to help reduce ear discomfort.  Valsalva maneuver:  Close your mouth and nose, and try to exhale. As the air has nowhere to escape, it’s forced into the inner ear.  Frenzel maneuver:  Close your nose and mouth. Press the base of your tongue up...

 

  Should I drink water while flying?

Category : During Flight

Not drinking enough water can lead to dehydration, particularly on flights lasting for longer than four hours. As such, be sure to drink enough fluids while flying

  What can I do to prevent gas and bloating while flying?

Category : During Flight

When flying, avoid foods which tend to cause gas. In addition to this, be sure to drink plenty of water while traveling but avoid carbonated drinks like sparkling water and cola.

  How should I get ready to fly?

Category : During Flight

For enjoyable flight you should feel relaxed, and be sure that you haven't forgotten anything

  Are there doctors on duty on your flights?

Category : During Flight

Unfortunately, there are no doctors on duty on our flights

   What flight times should I choose when traveling with my child?

Category : Infants and children

Lining up you flight time with your child's normal sleeping hours can help a journey go more smoothly

  At what age can my child travel unaccompanied?

Category : Infants and children

Passengers aged 5 and over who have not yet reached their 12th birthday at the start of the journey can travel unaccompanied. They must have permission from a parent or legal guardian who must sign the Permission to Carry an Unaccompanied Child form. 

  Can an infant travel in my lap?

Category : Infants and children

Infants up to the age of 2 can travel in your lap with the protection of an additional safety belt

  Can I carry pet food in my carry-on baggage?

Category : Traveling with pets

You can only carry dry pet food in your carry-on baggage. We recommend that you carry the food in a sealed container so the smell does not disturb other passengers. For more detailed information please visit our carry-on baggage page.

  Do I have to pay extra to transport my pet?

Category : Traveling with pets

The combined weight of your pet and carrier is taken into account and excess baggage charges are applied according to the route you are traveling. Please note that your pet’s carrier is not included in your baggage allowance and will incur an extra charge. For more detailed information please visit...

  Does the passenger have the right to cancel a night which has already been booked? Are discounts allowed for ticket purchases? What is Iran Airtour refund policy?

Category : Reservations and bookings

 In order is get information about financial rules and details, please see (financial & regulation) section. In this section you can find out all needed information about booking, refund and cancellation.

  What is Iran Airtour refund policy?

Category : Reservations and bookings

You can refer to the cancellation section to cancel a booking which has already been made. To obtain more information regarding financial rules for various ticket fares you can refer to (financial + regulation page)

  Is it possible to make a reservation for a group of people?

Category : Reservations and bookings

There is the option to make a reservation for a group of individuals. For domestic flight a maximum of a pass can be booked, and for international flights up to 7 pax. To obtain more information please contact our sales office.

  Is there a possibility of cancelling an online booking?

Category : Reservations and bookings

 If you made your booking online with Iran Airtour Airline and did not confirm it, you can cancel the booking without penalty. But if you have confirmed the booking, depending on your ticket class, the refunded amount will change.

  Is it possible to change info on an online booking?

Category : Reservations and bookings

It is possible to change specific parts of info but those witch regarding passenger info is not allowed. You will be allowed to add an infant to your reservation, or add any other airport to your journey.

  Is it possible to choose my seat location on booking process?

Category : Reservations and bookings

Unfortunately there is not a possibility to choose your seat location on the aircraft, but we do advise you to arrive early to the airport for better seat selection.

  In case of booking flight from travel agency, is it possible to refund it with Iran Airtour Airline?

Category : Reservations and bookings

It is the travel agency, who is responsible for refunding the ticket fee or charge. If there is not any access to travel agency, the passenger should contact Iran Airtour Airline sales offices.

  Is it possible for passenger to be notified of all Iran Airtour Airline’s flights and journey destinations?

Category : Reservations and bookings

You can get information about all Iran Airtour Airline’s flights routes or destinations on Iran Airtour Airline website.

  Is it possible to travel with someone else ticket?

Category : Reservations and bookings

It is possible to travel for passenger just by inserted information on his / her own ticket.

  Does the flights fee charged include taxes on Iran Airtour Airline website?

Category : Reservations and bookings

Yes, all flights fee charge, which are showed on Iran Airtour Airline website include taxes.

  In case of booking cancellation will the full amount be refunded?

Category : Reservations and bookings

If it is the pax who has requested a refund a penalty will included. But if it is responsible for the flight cancellation, a full refund will be made.

  How to know about changes to flight?

Category : Reservations and bookings

If there is possible changes about our flights, it will be announce you through telephone call or email and sums.

  Is it possible for passenger to know about aircraft s’ type while booking flight?

Category : Reservations and bookings

The aircraft type during booking process will be shown to them.

  How to do E-ticket booking?

Category : Reservations and bookings

For E-ticket booking, please login to Iran Airtour Airline website and click/select E-ticket booking .Also you can find all details and needed information on page (Reservation & Booking).

  How can be notified of Iran Airtour Airline’s news, offers and advertising?

Category : About us

If you are frequently keep in touch with Iran Airtour Airline through the website, you will get online information.  

  How to do reservation or booking flight?

Category : Reservations and bookings

If you login to Iran Airtour Airline website, you can book your flight.  you can also contact  Iran Airtour Airlines’ sales offices to do.

  How to make complaint and claim?

Category : About us

hrough Iran Airtour Airlines’ website, you can make complaint on page (Contact Us).

  How to access the ticket which is booked by someone else?

Category : Reservations and bookings

In these cases you can contact with Iran Airtour Airlines’ Sales office to access the ticket. An easy way is E-ticket booking, provides you to get the ticket from you own personal email.

  Is it possible for someone else to use a ticket which is booked under someone else name?

Category : Reservations and bookings

There is not any possibility to use someone else ticket. If you want to cancel your flight or travel you will do cancellation process.

  Is the refund fee charge deducted from the total amount?

Category : Reservations and bookings

Financial rules depend on type of flight class and ticket class, so refund amount will vary according to this rule. For more information see the page (Financial rules & regulation). It is clear that  cancellation include penalty and refund amount will be calculated by the penalty or fine deduction of total amount.

  What is electronic ticket or E-ticket?

Category : Reservations and bookings

In E-ticket booking there is no need for paper and all reservation details are loaded in the electronic system.

  How long does it take to refund fee charge?

Category : Reservations and bookings

At E-ticket booking services the customers refund fee will be transferred within 3 to 72 hours.

  How to know about the special flight’s details?

Category : Reservations and bookings

To get more information, a private code is given you. By using this code all information are available and you can see the all details.

  Why are there different prices for tickets in a flight?

Category : Reservations and bookings

There are different financial class in a flight. The time of booking flight is one of most important reason. For example the day you book flight, effects on flights’ prices.

  Is it possible to carry cigarette lighters and matches in to the cabin of aircraft ?

Category : Baggage Restrictions and Prohibited Items

Flammable items such as cigarettes lighters and matches can not be carried into the baggage , which is given to the counter agent before flight . passengers can carry with themselves into the cabin. Also a box of safety matches or cigarette lighter that does not look like a gun can be carried into the cabin . For more information you can see page (Restriction & Regulation ) .

   Can I carry perfume & deodorant into my baggage ?

Category : Baggage Restrictions and Prohibited Items

If the perfumes and deodorant are less than 50 ML, passengers can carry into the cabin of aircraft. Please make sure that the perfume and deodorant has been tight .For more information please see page (Restriction & Regulation ).

  Is it possible to carry a licensed weapon into the cabin?

Category : Baggage Restrictions and Prohibited Items

Passengers can not carry or get an empty weapon or gun into the cabin.

Also after taking the license from the security guard , it is prohibited to carry into the cabin .

  What are the preventive measures for children or infant allergies ?

Category : Infants and children

Before flight please make sure about your children health and do consult with your doctor about your problem. If your child suffers from food allergies , make a list of suitable foods , and inform to the flight attendants .

  Are there special seats for babies ?

Category : Infants and children

Because babies should be carried along with their parents , there is not special seat for them .

  I am pregnant , what should I do before flight ?

Category : Traveling during pregnancy

Before flight, please consult with your doctor and if it is needed do any vaccinations. If there is any problem related to pregnancy period, please avoid of any flight. In any case a written consent from your should be obtained before flight.

  Is it allowed to carry bicycle ?

Category : Check-in

If the packing looks like the other luggage , it Will be allowed to carry it. The regulation of such items are the same with the luggage .

  Is it allowed to carry liquids such as oil, vinegar or glass dishes containing the foods , frozen food ( fish –shrimp,… ) ?

Category : Check-in

Because carrying such items may hurt or damage the others passengers luggage , so they can not be carry . So they should be carry through the bill of lading .

  Is there an extra charge for the baby carriage?

Category : Infants and children

No , there is not any extra charge for it and it is carry into cargo hold.

  Is it allowed to carry dry ice and cooling gel into the cabin ?

Category : Check-in

It is allowed to carry them into cabin per person 5.2 KG  , in the other case can not be allowed to carry .

  Is it allowed to carry bowling equipment for free ?

Category : Check-in

According to the regulations of luggage carrying it is possible.